Administrator Assistant (Level 2 Standard)

Administration assistants play a vital role in keeping organisations running smoothly. They support teams across a wide range of sectors including education, healthcare, finance, retail, hospitality, construction, local government and professional services.

The broad purpose of this apprenticeship is to support the completion of a variety of administrative tasks, contributing to efficient office operations, accurate record‑keeping and high‑quality customer service.

There are no formal entry requirements, but applicants must be willing to work towards Functional Skills Level 2 in English and maths as part of the apprenticeship.

Employers may set additional entry requirements depending on the role.

Hands-on Training & College Learning

Apprentices are employed within business or administrative environments while attending college for structured technical training. They develop foundational practical and theoretical skills in:

• Understanding the role of an administration assistant
• Customer service and communication skills
• Handling enquiries by phone, email and in person
• Using office equipment and digital tools
• Basic data entry, filing and record‑keeping
• Organising meetings, diaries and appointments
• Producing simple documents, emails and spreadsheets
• Maintaining confidentiality and data protection
• Problem solving and prioritising tasks
• Working effectively with colleagues and customers
• Professional behaviours, teamwork and time management

This programme builds confidence and competence, preparing apprentices for progression into Level 2 or Level 3 business‑related apprenticeships such as Business Administrator, Customer Service Practitioner, or Digital Support Technician.

For a comprehensive understanding of this apprenticeship programme and what it entails, please click here.

Training is delivered at our London Road Campus on a day‑release model, agreed with employers prior to the start date. Apprentices also receive regular workplace visits from an assessor who reviews progress, observes practical skills and supports development.

Towards the end of the programme, apprentices complete an Apprenticeship Assessment/End Point Assessment (EPA), which typically includes:

• A practical skills test
• A professional discussion
• A knowledge assessment
• A review of workplace evidence

This ensures apprentices demonstrate the full range of skills, knowledge and behaviours required for the role.

This apprenticeship typically takes 12 months to complete, depending on prior experience and employer requirements.

To be an apprentice, you will need an employer who can offer you a specific role relevant to this apprenticeship and release you for your training. Once you have an employer in place, you can apply online. If after reading this fact sheet, you are still undecided about the course most suitable for you, please drop into one of our advice events, ring the Apprenticeship Team on 01743 653444 or email apprenticeships@shrewsbury.ac.uk